Terms of Use

Effective: October 3, 2026

Thank you for using Orchard!

These Terms of Use (“Terms”) apply to your use of Orchard Studio and Orchard’s related model tools — chat, model assessment, training, deployment, document retrieval, and model APIs (together, the “Services”). By using the Services, you agree to these Terms.

1. The Services

Orchard lets you create and use a private AI Intelligence by describing what you need in chat. Depending on the goal, Orchard can save instructions, answer from documents you provide, recommend an existing model, or train, evaluate, and deploy a model for you — without managing cloud accounts or infrastructure yourself.

AI responses, recommendations, reports, and models can be inaccurate or incomplete. Review them before relying on them, and you are responsible for how you use them.

2. Your account

You can preview Studio before signing in and use Google to create an account. You’re responsible for the activity under your account and for keeping your access secure.

3. Acceptable use

Don’t use the Services to break the law, infringe others’ rights, send spam or malware, or abuse, overload, or attempt to disrupt the Services or other users.

4. Your content

You retain the rights you have in the content and data you provide to Orchard. Third-party models and datasets remain subject to their own licenses. You grant us the limited rights needed to host, process, and transmit that content so we can provide the Services to you. You’re responsible for your content and for having the rights to use it.

5. Fees

Free includes a limited Studio chat trial. Builder is a monthly subscription with a monthly Studio usage allowance; usage pauses at the limit and resets at renewal. Training, deployment, hosted model inference, and saved data are billed separately, as described in the product and on the Pricing page. Paid training runs start only after you approve their estimate and maximum cost. Compute has a separate adjustable spending cap. You’re responsible for fees incurred under your account, including ongoing usage from services you leave running.

Purchases are processed by Polar as merchant of record and are also subject to Polar’s Buyer Terms. Applicable taxes and the total payable amount are shown at checkout.

6. Refunds and cancellation

You can request a refund of your first Builder subscription payment within 7 days of purchase if you have not used the subscription. Email orchardagentic@gmail.com with your account email, order reference, and the reason for your request.

Already consumed chat, training, deployment, inference, and saved-data usage is generally non-refundable. Renewal payments and partially used subscription periods are generally non-refundable. Cancelling a subscription does not automatically request or issue a refund.

If you were charged incorrectly or did not receive the paid service, contact us so we can investigate and review a refund. Approved refunds for Polar purchases are processed through Polar to the original payment method. This policy does not limit any refund rights required by applicable law.

Builder renews monthly until you cancel. Manage or cancel your subscription from Studio’s Billing page; cancellation stops the next renewal and access continues through the paid period. Cancellation does not erase previously incurred usage charges. After the paid period ends, managed services stop and saved data is subject to the retention rules in our Privacy Policy.

7. Service availability

The Services are provided “as is” and “as available,” without warranties of any kind, to the extent permitted by law. We may change, suspend, or discontinue features. These Terms do not limit rights or remedies that cannot be waived under applicable law.

8. Limitation of liability

To the maximum extent permitted by law, Orchard is not liable for indirect, incidental, or consequential damages, or for any loss of data or profits, arising from your use of the Services.

9. Termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms or to protect the Services.

10. Changes to these Terms

We may update these Terms from time to time. If you keep using the Services after a change, you accept the updated Terms. We’ll revise the effective date above.

11. Contact

Questions about these Terms? Email orchardagentic@gmail.com